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Fix a Chromebook that has a speaker that has no sound

We'll rule out volume, mute, and output, then isolate the cause—volume down, wrong output, or faulty speakers—or tell you when to call support.

Troubleshooting · Home maintenance
5–15 min
What you'll need
  • Chromebook
Step 1 of 5

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Steps

Goal: Rule out volume, mute, and output so the speakers work.

  • Confirm the volume is up and not muted.
  • Good: Volume up. Proceed to Check volume.
  • Bad: Turn up volume; turn off mute.

Check volume

Goal: Ensure volume and mute are correct.

  • Press the volume-up key. Check the volume icon for a mute symbol. Turn off mute if needed.
  • Good: Volume up, not muted. Proceed to Check output.
  • Bad: Unmute and increase volume.

Check output

Goal: Ensure sound goes to the internal speakers.

  • Click the volume icon. Select “Internal speaker”. Unplug any headphones.
  • Good: Correct output. Restart and test.
  • Bad: Select Internal speaker; unplug headphones.

When to get help

Contact support if:

  • Volume and output are correct.
  • Headphones are unplugged.
  • There is still no sound.

Verification

  • Sound plays through the internal speakers.
  • The volume icon shows the correct level.
  • No mute icon.

Escalation ladder

Work from the device outward. Stop when the problem is fixed.

  1. Volume and mute Turn up volume; check mute is off.
  2. Output Select Internal speaker; unplug headphones.
  3. Restart Restart Chromebook; test sound.
  4. Call support Volume and output correct, speakers may be faulty.

What to capture if you need help

Before calling support or posting for help, have these ready. It speeds everything up.

  • Chromebook model
  • Whether headphones were plugged in
  • Steps already tried

Is the volume up and not muted?

Volume and mute are common causes.

Press volume-up. Check for mute icon. Yes: check output. No: turn up, unmute.

Yes No

You can change your answer later.

Is Internal speaker selected and headphones unplugged?

Wrong output or headphones redirect sound.

Click volume icon. Select Internal speaker. Unplug any headphones. Yes: restart and test. No: select speaker, unplug headphones.

Yes No

You can change your answer later.

Turn up volume and unmute

Press volume-up key. Click volume icon. Ensure mute is off.

Done

Select Internal speaker

Click volume icon. Choose Internal speaker. Unplug headphones.

Done

Restart and test

Restart Chromebook. Play a video. If still no sound, call support—speakers may be faulty.

Done

Reviewed by Blackbox Atlas

Frequently asked questions

Why would Chromebook speakers have no sound?
Volume down, mute on, wrong output (e.g. headphones), or faulty speakers. Check volume and output first.
Can I fix speaker issues myself?
Yes. Turn up volume. Check mute. Select Internal speaker. Unplug headphones. Restart.
When should I call support for speakers?
If volume and output are correct, headphones are unplugged, and there is still no sound. The speakers may need repair.

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