Search guides

Fix firmware that will not update

We'll check network, power, storage, and update process—so the firmware updates or we tell you when to call support.

Troubleshooting · Home maintenance
10–30 min
What you'll need
  • Device with firmware update
  • Stable internet connection
Step 1 of 5

Quick triage — pick your path

Quick triage — pick your path

Choose the option that matches what you see. You can jump straight to that section.

Show full guide

Steps

Goal: Check network, power, and retry so the firmware update succeeds.

  • Confirm the device has internet. Verify you should see it online.
  • Keep the device powered during the entire update. Do not unplug—interrupting can brick the device.
  • Restart the device and retry the update.
  • Good: The firmware updates successfully. Bad: The update still fails—factory reset or call support.

Network check

Goal: Confirm the device has internet.

  • Check the device is online and can reach the internet. Weak Wi‑Fi or VPN can block updates.
  • Good: Device has internet. Bad: No internet—connect and retry.

Retry update

Goal: Retry the update after fixing issues.

  • Power-cycle the device. Check for updates again. Disable VPN if used.
  • Good: Update succeeds. Bad: Still fails—check storage, use manufacturer app, or call support.

When to get help

Call the manufacturer if:

  • The firmware still will not update after checking network, power, and retrying.
  • The device is stuck in a boot loop or will not start after an interrupted update.

Verification

  • The firmware update completes without error.
  • The device shows the new firmware version in settings.
  • The device works normally after the update.

Escalation ladder

Work from the device outward. Stop when the problem is fixed.

  1. Confirm internet Check device has stable internet connection.
  2. Keep powered Do not unplug during update.
  3. Retry Restart device and retry the update.
  4. Factory reset Factory reset and retry (backup first).
  5. Call support Manufacturer support if all steps fail.

What to capture if you need help

Before calling support or posting for help, have these ready. It speeds everything up.

  • Device model
  • Update error message (if any)
  • Steps already tried

Does the device have internet?

Updates require internet to download.

Check the device is online and can reach the internet. Good: device has internet. Bad: no internet—connect the device and try again.

Yes No

You can change your answer later.

Fix internet connection

Connect the device to Wi‑Fi or Ethernet. Confirm it can reach the internet. Then retry the update.

Done

Can you keep the device powered during the update?

Interrupting an update can brick the device.

Do not unplug or power off during the update. Good: device stays powered. Bad: power may be interrupted—use a UPS or stable outlet.

Yes No

You can change your answer later.

Use stable power

Use a stable outlet or UPS. Start the update when you can leave the device powered for the full duration.

Done

Restart and retry the update

Power-cycle the device. Check for updates again. Good: update succeeds. Bad: still fails—disable VPN, check storage, or call support.

Done

Reviewed by Blackbox Atlas

Rate this guide

Was this helpful?

Continue to