Search guides

Fix a Windows that has store that will not open

We'll fix Store cache, services, and reset so the Store opens.

Troubleshooting · Home maintenance
10–25 min
Step 1 of 4

Quick triage — pick your path

Get started

Choose the option that matches what you see. You can jump straight to that section.

Show full guide

Steps

Goal: Fix Microsoft Store so it opens.

  • Run wsreset. Restart services. Reset Store.
  • Good: Store opens. Bad: Reinstall via PowerShell.

Run wsreset

Goal: Clear Store cache.

  • Win+R > wsreset. Enter. Wait. Open Store.
  • Good: Store opens. Bad: Restart services.

Reset Store

Goal: Clear Store app data.

  • Settings > Apps > Microsoft Store > Advanced options > Reset.
  • Good: Store opens. Bad: Reinstall via PowerShell.

When to get help

Resetting usually fixes it. If many Store apps fail, Windows may need repair install.

Verification

  • Microsoft Store opens and loads.
  • No crash on start.
  • Can browse and install apps.

Escalation ladder

Work from the device outward. Stop when the problem is fixed.

  1. wsreset Win+R > wsreset.
  2. Services Restart Windows Update, Microsoft Store Install Service.
  3. Reset Settings > Apps > Microsoft Store > Reset.
  4. Reinstall PowerShell to reset or reinstall Store.

What to capture if you need help

Before calling support or posting for help, have these ready. It speeds everything up.

  • Store: error message?
  • Services: Windows Update, Store Install Service running?
  • wsreset: run?
  • Steps already tried

Did wsreset fix it?

wsreset clears Store cache.

Win+R > wsreset. Wait for it to finish. Open Store. Good: Store opens. Bad: restart services.
Question

Store opens?

Continue

You can change your answer later.

Run wsreset

Win+R > wsreset. Enter. Wait. Try Store again.

Done

Are Store services running?

Services must be running.

services.msc. Restart Windows Update and Microsoft Store Install Service. Good: Store opens. Bad: reset Store.
Question

Store opens?

Continue

You can change your answer later.

Reset Microsoft Store

Settings > Apps > Microsoft Store > Advanced options > Reset. If still fails, reinstall via PowerShell.

Done

Reviewed by Blackbox Atlas

Frequently asked questions

Why would the Store not open?
Corrupted cache, stopped services, or app corruption. Run wsreset; restart services; reset Store.
Can I fix the Store not opening myself?
Yes. Run wsreset. Restart Windows Update and Store services. Reset Microsoft Store. Reinstall Store if needed.
When should I call a technician for the Store?
Rarely. Resetting or reinstalling usually fixes it.

Rate this guide

Was this helpful?

Continue to