Accounts & access
Guides for account lockouts, password reset, two-factor issues, and login problems. Verification steps included.
Common issues
Start here
Best entry points for this topic.
- Fix an account that says too many attempts An account locked after too many failed login attempts. This guide helps you wait for the lockout period, use password reset to clear the lock, or contact your admin when the lock is persistent.
- Fix a password that will not reset Password reset fails—no email, wrong code, or the reset link does not work. This guide helps you check spam, use a different recovery option, wait and retry, or use account recovery when self-service fails.
- Fix two-factor authentication that will not send a code 2FA codes do not arrive (SMS) or do not work (authenticator app). This guide helps you check the phone number, carrier and spam, sync the phone clock for authenticator apps, try backup codes, or use account recovery when nothing works.
- Fix an account that is disabled An account that is disabled and cannot log in—common on work or school accounts. This guide helps you confirm the account status, contact your admin to re-enable it, or use self-service when available.
All guides
Troubleshooting
- Fix a forgotten Apple ID password Forgot your Apple ID password. This guide helps you reset it via iforgot.apple.com, use account recovery if you do not have access to trusted devices, or recover via a trusted phone number—and when to contact Apple Support.
- Fix a forgotten Google password Forgot your Google account password. This guide helps you reset it via account recovery, use a backup email or phone, or recover when you have no access—and when to use Google Account Recovery.
- Fix a locked account that will not regain access An account locked after too many failed logins or suspicious activity. This guide helps you regain access via password reset, security questions, recovery email, or account recovery—or contact support when self-service fails.
- Fix a password that expired A password that has expired and blocks login—common on work or school accounts. This guide helps you change the password at the prompt, use a web portal, or contact your admin when self-service is not available.
- Fix a recovery email that will not receive Recovery or verification emails are not arriving. This guide helps you check spam and filters, confirm the email address is correct, whitelist the sender, and when to try a different recovery method.
- Fix account that requires verification An account that asks for a verification code (email or SMS) before you can proceed. This guide helps you receive the code, try a different verification method, request a new code, or use account recovery when verification fails.
- Fix an account that says suspicious activity Your account shows a "suspicious activity" or "unusual activity" warning. This guide helps you verify it was you, secure the account, change the password, review recent sign-ins, and when to contact support.
- Fix cookie that blocks login A website or app that will not let you log in—often due to cookies being blocked, cleared, or corrupted. This guide helps you allow cookies, clear and retry, disable blocking extensions, or try a different browser.
- Fix session that expired A website or app that logs you out or says "session expired." This guide helps you sign back in, extend the session, clear cookies, or fix time sync—or contact support when self-service fails.
How-to
- How to recover a locked account Get back into a locked account: try password reset, use backup codes or recovery options, and follow each service's account-recovery flow. Recovery can take days.